FAQ
Do you have a question about BOXIO, your urine-diverting toilet or another order? Have a look through the frequently asked questions to see if your answer is already there.
Ordering and shipping
How long after my purchase can I place a repeat order?
You can usually place a repeat order with BOXIO at any time as long as the product is available. However, the sooner you place the repeat order, the more likely it is that your original order will be matched. This saves you the shipping costs for the second order.
How do I get an invoice?
To receive an invoice for your order, you can contact BOXIO customer service. They will send you your invoice electronically or by post.
How does the "Prepayment" payment method work?
With the "Prepayment" payment method at BOXIO, please transfer the invoice amount in advance to the specified account. As soon as the payment has been received, your order will be processed and dispatched.
Which payment methods can I use at BOXIO?
BOXIO generally accepts various payment methods, including credit cards, PayPal and prepayment. You can find more detailed information on the accepted payment methods on the BOXIO website.
How long does shipping take?
Although the majority of our individual parts come from suppliers in Germany, the parts also have to be produced there. For our washbasin insert, for example, a large sheet of recycled plastic is heated and pulled over a mold using a vacuum. The plastic then has to cool down before being cut, milled, checked and packaged. As soon as all the individual parts have arrived in Rostock, they are checked by us, stored and then packed together to form your order.
What we want to say with this: Although your BOXIO - WASH is made in Germany, this production is a process that is mainly done by people and takes time.
We all know how annoying it is for you that your order may arrive later than you expected!
We do our best to ensure that you receive your order as quickly as possible.
What are the shipping costs within Germany?
For orders under 169 euros, shipping costs 5.90 euros.
From an order value of 169 euros we ship free of charge.
Is there a way to track the shipping status of my order?
Yes, at BOXIO there is usually a way to track the shipping status of your order. You will receive a DHL tracking number, which you can use to track the progress of your delivery. For more information, please contact customer service.
Can I cancel my order after I have placed it?
Under certain conditions, it may be possible to cancel your order with BOXIO after you have placed it. However, it is important to request this from customer service as early as possible, as orders that have already been processed or shipped cannot always be canceled.
How does the returns process work at BOXIO?
The general deadlines for withdrawal apply. After receiving your BOXIO products, you have 14 days to exercise your right of withdrawal and a further 14 days to return the products to us.
If you have ordered directly from the BOXIO store, you can use our returns portal and you will then receive the return label.
NOTE: Unfortunately, we cannot cover the costs for the return label . The costs of €5.90 will be offset against your refund.
In order for us to refund you the full purchase price, your return must be returned to us in perfect condition.
Hygiene & care
How do I care for my BOXIO-WASH properly?
As a rule, the surfaces of the BOXIO-WASH can be wiped clean with a mild detergent and a soft cloth. Avoid harsh cleaning agents or rough sponges as they could damage the surface.
How do I clean the urine canister properly?
To clean the urine canister, you should rinse it thoroughly after each use. Use warm water and a mild detergent to clean the canister. You should then allow it to dry thoroughly before reinserting it into the BOXIO-TOILET.
How do I clean my BOXIO-TOILET properly?
To clean your BOXIO-TOILET properly, you should follow the manufacturer's instructions. As a rule, you can wipe the surfaces of the toilet with a mild detergent and a soft cloth. Avoid harsh cleaning agents or rough sponges to prevent scratches. For the toilet bowl and seat, you can also use mild cleaning agents such as BOXIO - CLEAN , an ecological universal cleaning concentrate .
Can I dispose of my menstrual products in the BOXIO?
BOXIO does not offer a special disposal option for menstrual products such as tampons or pads. Please note that once tampons or pads have been disposed of in the solid waste container, the contents are no longer compostable. It is recommended to dispose of them according to the usual disposal methods for sanitary products. However, disposing of the contents of menstrual cups in the urine canister is not a problem.
Product questions
How compatible are Boxio Euroboxes with other Euroboxes?
The Boxio system is based on Euroboxes from the manufacturer AUER. Not all Euroboxes are compatible with each other, as there may be different sizes and designs. It is recommended to use Boxio Euroboxes with other boxes from the same manufacturer to ensure optimal fit and function.
Can I also install the water pump system in a fixed van kitchen?
The Boxio water pump system is specially designed for the BOXIO-TOILET and BOXIO-WASH. It cannot be guaranteed that it will work perfectly in a fixed van kitchen or any other context. It is recommended to use the water pump system according to the manufacturer's instructions and recommendations in conjunction with the Boxio products.
How do I set up my BOXIO-TOILET?
You can download the instructions for the BOXIO - TOILET here: BOXIO - TOILET instructions
How do I set up my BOXIO-WASH?
You can download the instructions for the BOXIO WASH here: Instructions: BOXIO Wash
How resilient are the Euro Boxes from Boxio?
Boxio Euro boxes generally have a load capacity of 150-200 kg. This means that they are designed to carry this weight load safely. Make sure that the boxes are used properly to avoid damage.
Returns and exchanges
Can I repurchase individual parts?
We offer the option of buying individual parts. For BOXIO, you should contact customer service directly to find out whether and how you can buy additional parts. Customer Service can provide you with information on availability, prices and the ordering process.
Can I make a complaint from abroad?
Complaints can only be accepted from Germany. It is recommended that you contact BOXIO customer service directly for information about your guidelines for complaints from abroad.
What conditions apply to returns and exchanges?
If you have ordered directly from the BOXIO store, you can go to our returns portal and you will then receive the return label.
The general withdrawal periods apply. After receiving your BOXIO products, you have 14 days time to exercise your right of withdrawal and a further 14 daysto return the products to us.
As soon as we have received your return, we will check it for completeness and integrity as quickly as possible and refund the purchase price via the payment option used at the time of purchase.
You should receive your money back no later than 5 days after receipt of your return.
NOTE: Unfortunately, we cannot cover the cost of the return label. The cost of €5.90 will be offset against your refund.
Will I receive a refund or replacement if the product is damaged or defective?
It is important to report this to BOXIO customer service as soon as possible and possibly provide evidence photos or a description of the damage. Customer Service will guide you through the return process and provide you with information on a refund or replacement.
